Expert Standards Agreement

01. Identity Verification & Credential Integrity

1.1. Authentic Credentials: Experts must provide true, complete, and verifiable biographical details, professional licenses, and industry experience. Any intentional misrepresentation of qualifications will lead to immediate profile termination.

1.2. Document Validation: All Experts must complete mandatory identity verification by submitting a valid primary government-issued photo ID (and secondary identity documentation when requested). Verification badges are granted solely after administrative validation.

1.3. Account Exclusivity: Your Expert profile is non-transferable. Consultations, in-app messaging, and quote responses must be conducted solely by the verified individual named on the account. Delegating sessions to unvetted third parties is strictly prohibited.

02. Professional Conduct & Consultation Quality

2.1. Punctuality & Schedule Accuracy: Experts must maintain an accurate calendar and real-time availability status. When you accept an instant consultation or a scheduled call, you must be present and prepared precisely at the designated start time.

2.2. Environment & Technical Requirements: Video consultations conducted via the platform must take place in a quiet, private, well-lit environment with high-speed internet and crystal-clear audio and video feeds. Consulting from moving vehicles or distracting public venues is unacceptable.

2.3. Attendance & Cancellation Policy: Failure to attend an accepted consultation without advance notice severely degrades client trust. Unexcused no-shows trigger immediate penalties, search ranking demotion, or account review.

2.4. Empathy & Respectful Engagement: Maintain the highest standards of decorum and courtesy. Profanity, discrimination, harassment, or abusive demeanor towards clients or platform staff results in immediate expulsion.

03. In-App Video & Messaging Standards

3.1. Integrated Video Consultations: All live video consultations must take place exclusively through XprtLink's integrated UIKit video interface. Calls are metered on a per-minute basis with ceiling round-up calculation.

3.2. Text-Only In-App Messaging: Direct messaging within the platform is text-only to maintain focused, secure, and auditable communication. Messaging is intended for pre-consultation inquiries, scope clarification, and session scheduling.

3.3. Prompt Response to Quote Requests: When clients submit custom Quote Requests with detailed requirements and media attachments, Experts are expected to provide prompt, fair, and transparent pricing proposals with defined deliverables.

04. Platform Integrity & Anti-Circumvention

4.1. STRICT PROHIBITION OF OFF-PLATFORM TRANSACTIONS: ALL CONSULTATIONS, CLIENT COMMUNICATIONS, AND FINANCIAL SETTLEMENTS ORIGINATING ON XPRTLINK MUST REMAIN ON THE PLATFORM. EXPERTS MAY NOT SOLICIT, INVOICE, OR ACCEPT PAYMENTS OUTSIDE OF XPRTLINK.

4.2. Anti-Disintermediation: Sharing direct payment coordinates (including personal bank accounts, PayPal, Venmo, CashApp, cryptocurrency addresses) or coaxing clients to off-platform channels to evade platform fees is a severe breach of contract. Violations result in permanent account termination, forfeiture of pending balances, and recovery of bypassed commission fees.

4.3. Client & Dispute Protection: Keeping interactions within XprtLink guarantees verified dispute mediation, secure escrow processing, and authentic marketplace review attribution.

05. Pricing, Commission & Payouts

5.1. Transparent Rates: Experts determine their per-minute and hourly consultation rates within marketplace thresholds. The displayed rate is comprehensive; charging surcharges or requesting extra off-platform payments is strictly barred.

5.2. Platform Commission: The standard platform commission (15%) is automatically deducted from gross consultation earnings upon completion of the session to cover payment processing, video infrastructure, security, and marketplace maintenance.

5.3. Payouts Settlement: Net earnings are distributed to your verified bank or payout account on the standard platform settlement schedule, subject to completed identity verification.

06. Confidentiality & Client Data Security

6.1. Strict Non-Disclosure: All project files, business records, proprietary data, and sensitive matters disclosed by clients during consultations must be kept in absolute confidence under professional non-disclosure obligations.

6.2. Prohibition of Recording: Experts may not screen-record, screenshot, record audio, or publish any consultation session or client material without prior express written authorization from both the client and XprtLink.

6.3. Regulatory Compliance: Experts must comply with all applicable local data protection and privacy laws (including GDPR and CCPA) regarding any client information handled during professional engagements.

07. Marketplace Standing & Boost Visibility

7.1. Performance Ratings: Clients evaluate consultation quality through verified reviews and ratings. Experts must uphold an aggregate rating of 4.2 stars or higher. Consistently sub-par ratings trigger quality intervention or account suspension.

7.2. Subscription & Promotion Tiers: Optional expert subscription plans (Core, Professional, Elite) and featured profile placements enhance discovery. Ongoing promotion and badge privileges remain contingent upon adhering to these Expert Standards.